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Mi-store click & collect at Alert Level 3

The Mi-Store Sylvia Park showroom is closed during Alert Level 3. A Zero-contact Click & Collect process will be available from 22nd September.

We kindly ask that you carefully read our Zero-contact Click & Collect process below, before placing your order online. Please collect your Mi-Store online orders between the hours of 9am to 5pm from the South Mall Collection Point 2, which is located at Sylvia Park in Mount Wellington on the ground floor of Car Park 2, also known as the Green Car Park.

 

Zero-contact Click & Collect Process

In order to protect our customers and staff, our store pickup procedure has temporarily changed. We kindly ask that you carefully read our new store pickup policy below, before placing your order online.

  • All orders must be placed & paid for online, there is no pay-at-store option currently.
  • You will receive a text message when the items are ready to be collected.
  • If one or more items in your order is heavy and requires 2 people to carry it, you must bring another person from within your bubble to help you collect it. To ensure social distancing, Mi-Store staff won't be able to help you carry your item(s) to your car.
  • The Mi-Store showroom will remain closed. Online orders will be available for collection from Collection Point 2, which is located on the ground floor of Carpark 2.

 

Contacting Mi-Store regarding in-store pickup.

If you have any questions about the procedure, we ask that you send us a detailed message via the contact form at https://www.mi-store.co.nz/contact

 

Mi-Store Collection Point (Open 9am to 5pm)

Please collect your Mi-Store online orders between the hours of 9am to 5pm from the South Mall Collection Point 2, which is located on the ground floor of Car Park 2. Car Park 2 is located on the railway side of the centre and is also known as the Green Car Park. If you enter via Mt Wellington Highway then turn right at the roundabout and follow the road till you see signage for Car Park 2. If you enter the centre via Stud Way then turn left and follow the signs to Car Park 2.

 

Zero-contact Click & Collect - in four easy steps!

For customer and staff safety, we will not be allowing customers to enter our stores to collect their orders. Please remain in your vehicle when you arrive and notify our staff that you have arrived, by replying HERE to the text message you had received from us earlier.

Our staff will send you a text message when your order is ready to be collected from the store entrance.

Pickup process step 1

Step 1: Place your order online

In the checkout, please make sure you include the name and phone number of the person picking up the order. The person picking up the order should bring photo ID such as a Passport or Drivers Licence, and the order number.

Pickup process step 2

Step 2: Wait for our text message

When your order is ready to be picked up, we will text the phone number provided by you. Please do not come to the collection point until you have received the text message from our staff, informing you that your order is ready to be collected.

Pickup process step 3

Step 3: Text us when you arrive

Upon arriving at our store, please remain in your vehicle and reply with the word 'HERE' to the text message, you received earlier from us. On receiving your text message, our staff will locate your order and bring it to the collection point.

Pickup process step 4

Step 4: Collect your order when you receive a reply

Please remain in your vehicle until we reply to your text message, letting you know that you can approach the collection point to collect your order. Our staff will ask you for your name, photo ID and order number, to confirm your identity.